Return & Refund Policy

Last updated: April 2026

1. Overview

SBM Pathshala wants every user to be satisfied with their experience. This Return & Refund Policy explains the conditions under which a refund may be requested, how to request one, and how long it takes to process.

2. Free Services

Our basic vision screening, educational content and core app features are offered free of charge. There is nothing to refund for free use of the Service.

3. Premium Subscription

If you subscribe to a premium plan that unlocks features such as advanced reports, family profiles or scheduled reminders, the following refund policy applies.

Eligibility for refund

• You may request a full refund within 7 days of your initial purchase if you have not used any premium feature
• If you have used a premium feature, a partial refund may be considered on a case-by-case basis
• Renewal payments (after the first month) are non-refundable, but you can cancel future renewals at any time

How to request a refund

Send an email to billing@sbmpathshala.com with the following details:

• Your registered email address
• Date and amount of the purchase
• Order or transaction ID
• A brief reason for the refund request

4. App Store Purchases

If you purchased a subscription through the Apple App Store or Google Play Store, refunds are governed by the policies of those platforms. We are unable to issue direct refunds for store-billed purchases. Please use the following routes:

• Apple App Store — Visit reportaproblem.apple.com
• Google Play — Use the Order History page in your Google account

We are happy to support your request with documentation if needed.

5. Physical Products

If we offer physical products in the future (such as eye-care kits or branded merchandise), the following terms will apply:

• Items can be returned within 15 days of delivery if unused and in original packaging
• You will be responsible for the return shipping cost unless the item arrived damaged or defective
• Refunds will be processed to the original payment method within 7 business days of receiving the returned item

6. Refund Processing Time

• Approved refunds are processed within 5–7 business days
• It may take additional time for the refund to reflect in your bank or card statement, depending on your provider
• You will receive an email confirmation once the refund is initiated

7. Cancellation of Subscription

You can cancel your premium subscription at any time:

• From within the app, go to Settings → Subscription → Cancel
• Through the App Store or Google Play, depending on where you subscribed
• By emailing us at billing@sbmpathshala.com

Cancellation takes effect at the end of the current billing cycle. You will continue to enjoy premium features until then.

8. Non-Refundable Items

The following are not eligible for refund:

• Subscription periods already used in full
• Promotional or discounted purchases marked as final sale
• Gift subscriptions that have been redeemed

9. Disputes

If you disagree with a refund decision, you can escalate the matter by emailing support@sbmpathshala.com with the subject line "Refund Dispute". A senior member of our team will personally review and respond within 5 business days.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. The updated policy will apply to purchases made after the effective date. Existing subscriptions will remain governed by the policy in force at the time of purchase.

11. Contact

For all billing and refund queries, please contact billing@sbmpathshala.com. We aim to respond within 1 business day.