Last updated: April 2026
1. Our Commitment
At SBM Pathshala, we believe that your health data is yours alone. This Privacy Policy explains, in plain language, what information we collect, why we collect it, and the choices you have. We collect only what is needed to deliver and improve our Service.
2. Information We Collect
Information you provide
- Account details — Name, email address, password, age range, and optionally a profile picture
- Test responses — The answers and selections you make during a vision screening test
- Optional health info — Family eye history or existing prescriptions (only if you choose to add them)
- Communications — Messages you send us through support, feedback or surveys
Information collected automatically
- Device data — Phone model, operating system, app version
- Usage data — Which features you use, how long, and how often
- Approximate location — Country and region, derived from IP (we do not access GPS)
- Crash logs — Anonymous technical reports if the app encounters an error
3. How We Use Your Information
We use your information only for the following purposes:
- To provide vision screenings and generate your personalised report
- To track changes in your vision over time (only when you log in)
- To improve the accuracy of our screening algorithms
- To send you reminders, account notifications and important updates
- To respond to your support questions
- To detect, investigate and prevent fraud or misuse
4. What We Do Not Do
- We do not sell your personal information to anyone, ever.
- We do not share your individual test results with advertisers or insurers.
- We do not display third-party advertising in our app.
- We do not require access to your photos, contacts or microphone for screening.
5. Data Sharing
We share information only in these limited cases:
- Service providers — Trusted vendors who host our infrastructure or process anonymous analytics, bound by confidentiality agreements
- Legal compliance — When required by law, court order or to protect rights and safety
- With your consent — If you choose to share a report with a doctor or family member
- Business transfer — In the event of a merger or acquisition, with notice to you
6. Data Security
We use industry-standard safeguards to protect your information, including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security audits. No system is perfectly secure, but we treat your data with the seriousness it deserves.
7. Data Retention
We retain your information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or accounting purposes.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your account and associated data
- Export your test history in a portable format
- Withdraw consent for any optional data processing
- Lodge a complaint with a data protection authority
To exercise any of these rights, email us at privacy@sbmpathshala.com.
9. Children's Privacy
Our Service is not directed at children under 13. If you are a parent or guardian and discover that your child has provided personal information without your consent, please contact us and we will delete the information promptly.
10. Cookies & Tracking
Our website uses essential cookies for login and security, and aggregated analytics cookies to understand how the Service is used. You can disable non-essential cookies through your browser settings without affecting core functionality.
11. International Users
SBM Pathshala is operated from India. If you access our Service from outside India, your information may be transferred to and processed in India. By using the Service, you consent to such transfer.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect.
13. Contact Us
If you have any questions about this policy or how we handle your data, please reach out at privacy@sbmpathshala.com. We respond to every privacy enquiry within 7 business days.